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This policy covers
Client Information, which means personally identifiable
information about a
consumer or a consumer's current or former relationship
with Commonwealth Trust Company.
Keeping financial information secure is one of our most
important responsibilities. Protecting the
privacy of our clients, including Grantors, their
beneficiaries and trusts, and their personal account
information is held in the highest priority at
Commonwealth Trust Company (“Commonwealth”).
We maintain physical, electronic and procedural
safeguards to protect Client Information. As a
result, under no circumstances will Commonwealth sell,
share or otherwise provide your Client
Information to any non-affiliated third party entity,
except as set forth in this policy.
In order to maintain and service client accounts,
Commonwealth will gather and store information
about our clients and the trusts they establish with
Commonwealth. This information, collected via
our new account profile and other account documentation,
is critical to open and administer our
trust accounts. In addition to this collected
information, transactions facilitated for your account
through Commonwealth will be kept for reporting purposes
and pursuant to our regulatory
requirements. To provide superior service to our
clients, it may be necessary for Commonwealth to
share information with third parties that provide
services to our trusts and that may be currently
involved in a contractual relationship with Commonwealth
or, in the case of your trust’s custodian
and/or investment advisor, may have a relationship with
the trust under the terms of its governing
instrument or under arrangements made by a Co-Trustee,
Investment Advisor or other fiduciary.
This sharing of Client Information is carried out on a
strictly professional basis and is incidental to
servicing your account.
Through the normal course of servicing your account,
certain agents and employees may have
access to your confidential account information. This
may include operations and support
personnel. Access to this information is limited and
held in the strictest confidence. Employees
are authorized to access Client Information only when
they have a reasonable business need for
the information. Our employees are required to give
confidential treatment to Client Information
and are subject to disciplinary action if they fail to
do so.
Information about former clients who do not currently
maintain an account relationship with
Commonwealth is not shared with any outside party.
Due to the relationships that Commonwealth has with
financial institutions that provide investment
services to the trusts we administer, sharing of
information with these financial institutions is
critical to servicing your account. Allowing this
sharing process to continue uninterrupted will
allow you to take full advantage of the value offered by
the relationship between your trust’s
investment advisor and Commonwealth.
We may also share Client Information when required or
permitted by law. For example, Client
Information may be disclosed in connection with a
subpoena or similar legal process. We may
also share any Client Information outside of
Commonwealth if we have your consent, such as
when we respond to your service requests.
If you would like more information about Commonwealth’s
Privacy Policy, please notify us in
writing to Commonwealth Trust Company, 29 Bancroft Mills
Rd. 2nd Floor, Wilmington, DE
19806 or via email to ctc@comtrst.com.
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